When & Where

Quick Facts

  • Availability Yes
  • Tutor Oge Onwuachu
  • Course Code W24HMSO01A
  • Suitable For 19 year olds and up are permitted on this course

What you will learn

This is an accredited Level 2 course, which is ideal for anyone hoping to apply for a position in office administration. You can expect to gain an important set of skills, which will include being able to produce formal documents, developing professional relationships with colleagues, customers and clients, and learning how to manage and organise information. You will be working towards a Level 2 Certificate in the principles of Business Administration.

Learning Outcomes

By the end of this course, you will be able to:

  • Develop the knowledge of a range of administrative support tasks (e.g. making travel arrangements and organising meetings).
  • Understand how to prepare and distribute business documents and identify how information is managed in organisations
  • Understand the requirements of written and verbal business communication
  • Acquire and understand organisational structures and the differences between the private, public and voluntary sectors.
  • Understand the principles of effective team working
  • Gain an understanding of storing, retrieving and archiving information.
  • Undertsand customer service delivery and the relationship between customer service and brand

On successful completion of the course, you will achieve the following qualification: Certificate in Principles of Business Administration (VRQ) [NCFE]

Class format and activities

You will participate in group activities and work independently. In order to ensure that you make the best possible progress on your course, you will have regular feedback from your tutor, in a constructive and supportive environment.

Entry requirements

You will need to be a fluent English speaker (i.e. have spoken and written skills at Level 1 or above). You will be required to undertake an assessment before enrolling on the course.

What you need to know before you enrol

Excellent attendance (100%) is a requirement for this course. You are also required to study between lessons.

What you need

You will need a pen, paper and a calculator.

What you can do next

You may be able to progress onto the Level 3 Certificate in Business Administration.