MIS Helpdesk Officer
Salary:£24,032 - £26,629 per annum (inclusive of London Weighting)
Hours:36 Hours Per Week
Closing Date:4 December 2020
Morley College London aims to have a workforce that is as reflective of the diverse population that it serves. The College particularly encourages applications from ethnic minorities and disabled people who are currently under-represented within the College at this level.
About Morley College London
Established in 1889, and with our roots stretching back even further, Morley College London is one of the country's oldest and largest specialist providers of adult education. We provide long-term, sustainable and affordable programmes of lifelong learning across three centres – North Kensington, Chelsea and Waterloo – including 16-19 provision at North Kensington and Chelsea.
As one of only nine Specialist Designated Institutions (SDIs) in the UK, we serve more than 17,000 students through a coherent, student-centred course offer, underpinned by our mission to empower individuals and strengthen communities through education in Arts, Culture and Applied Sciences. Whether studying for personal development and well-being, to gain essential skills (English, Maths, IT), to access higher education, or for career development or change, our vision is for ambitions to be inspired and achieved through learning.
Following Morley College’s merger with Kensington and Chelsea College in February 2020, the College is reshaping its curriculum and professional service teams to facilitate an ambitious plan for development and growth. As the UK looks to a post-COVID recovery, Morley College London is more determined than ever before to support Londoners to learn, and so we’re looking for applications from talented individuals with energy and enthusiasm.
About the role
The College is looking to appoint an MIS Helpdesk Officer to join our MIS Helpdesk team. Responsibilities include ensuring day-to-day tasks such as course data changes, student course transfers and data checking are all completed to a high standard, whilst answering ad hoc queries from internal users to ensure a high level of customer service to other staff at the College. The role involves a lot of problem-solving and customer service so every day is different.
With experience working in a Helpdesk setting, preferably in an educational setting, you will also have experience with providing training to other staff and creating user guides.
How to Apply
Closing date for applications: 9.00 am Friday 4 December 2020
Interviews to be held week commencing Monday 7 December 2020
Please refer to the guidance notes when completing your application. Please note that applicants should apply using the application form and CVs will not be considered. We are happy to accept applications in alternative formats from applicants, who, for reasons of disability, may find it difficult to fill in our standard form. Please contact HR by e-mail on email@example.com or telephone 020 7450 1801 for further details. If you wish to apply for more than one job you will need to complete a separate application form for each position.
Returning your application
Completed application forms must be received by us by 5 pm on the closing date. Late applications will not be considered.
Applications to be emailed to firstname.lastname@example.org
Contacting Human Resources
If you have any queries regarding recruitment or the application process, please e-mail the above address or call us on 020 7450 1895.