Complaints, Refunds and Changes

The College will refund fees in the following circumstances:

  • if we receive a written request at least 10 working days before the start of the course.
  • if the College cancels a course and cannot offer a suitable alternative, or changes the date or time of a course. In this case, you can obtain a full refund or a partial refund in proportion to the number of classes held.

We are only able to grant refunds that are in accordance with our Fees and Refunds Policy. If parts of a course are cancelled for reasons outside the control of the College, refunds will not be payable if extra sessions cannot be provided. You can view the full Fees and Refunds Policy on our website here or request a copy from Student Services.

Transfers

Transfers may be permitted onto a different course up until, but not including when the third scheduled session is held. You may only transfer once per course fee. Please contact your department for availability on transfers. 

Changes to Personal Details

Please notify Student Services or email enquiries@morleycollege.ac.uk if there are any changes to the personal details you supplied during enrolment.

Complaints

The College Student Charter is the framework for the learning experience of students, stating what you can expect from the College and what the College expects from you. Student complaints should be based on the undertakings of the Charter or the College’s associated policies on Equality, Diversity and Inclusion and Harassment and Bullying.

Morley College takes student feedback seriously and has a Complaints Policy and Procedure describing how you can raise issues and how they may be resolved. If you have a concern or a complaint, please notify your tutor or the member of staff associated with the matter you wish to raise. If you are unable to resolve the issue in this way, you can instead notify your Programme Manager who will be able to process your complaint formally. A record of all Complaints is held by the College to ensure that student feedback drives enhancement.