When & Where

Quick Facts

  • Availability Yes
  • Tutor Debbie Hewson
  • Course Code K22BEFC01B
  • Suitable For 19 year olds and up are permitted on this course

What you will learn

We are running some tasters on Business Planning and Customer Services. The programme is designed to support 19+ learners to have an understanding on the basics in Business Planning and Excellent Customer Services in the context of market trading. You will receive a Morley College certificate. Customer Services taster covering delivering solution focused customer services. Customer point of view. Customer issue, problems and complaints. Customer needs and expectations. Following procedures, protocols and communication guidelines. Negotiating and influencing customers. Building rapport with the customers. Business Planning covering the following, Business identify. Mission, Aims and Objectives. Marketing Strategy. Financial Strategy. Production / Operations Strategy. Human Resource Strategy. Situational Analysis - SWOT and PESTLE.


  • Full fee
  • Concession fee