When & Where

Quick Facts

  • Availability Yes
  • Tutor Debbie Hewson
  • Course Code K23BEFC18A
  • Suitable For 19 year olds and up are permitted on this course

What you will learn

We are running some tasters on Business Planning and Customer Services. The programme is designed to support 19+ learners to have an understanding on the basics in Business Planning and Excellent Customer Services in the context of market trading. You will receive a Morley College certificate. Customer Services taster covering delivering solution focused customer services. Customer point of view. Customer issue, problems and complaints. Customer needs and expectations. Following procedures, protocols and communication guidelines. Negotiating and influencing customers. Building rapport with the customers. Business Planning covering the following, Business identify. Mission, Aims and Objectives. Marketing Strategy. Financial Strategy. Production / Operations Strategy. Human Resource Strategy. Situational Analysis - SWOT and PESTLE.

Learning Outcomes

By the end of this course, you will be able to:

  • Customer Services - Delivering solution focused customer services
  • Customer Services - Customer point of view
  • Customer Services - Issues, problems and complaints
  • Customer Services - Needs and expectations
  • Customer Services - Following procedures, protocols and communication guidelines
  • Customer Services - Negotiating and influencing customers
  • Customer Services - Building rapport with the customers
  • Business Planning - Business identity
  • Business Planning - Mission, aims and objectives
  • Business Planning - Marketing strategy
  • Business Planning - Financial strategy
  • Business Planning - Production / operations strategy


  • Full fee
  • Concession fee
  • Class format and activities

    Our educational tasters which were designed to support the New Youth quake market. There is a wonderful opportunity to trade on a market stall. The Markets team are offering a pre-market practical workshop / networking session on Tavistock Square on Saturday 18 November for New Youthquake traders to give them a chance to practice on the market itself, as well as give them a chance to meet each other.. Wonderful opportunity for youth traders.

    Entry requirements

    It is helpful if your literacy and numeracy is at Level 2 (GCSE Grade 4 and above)

    What you need to know before you enrol

    This programme is open for all , however there will be a mixed ability audience. Some may have some knowledge of Business Planning and Customer Services and others may be new to the concepts

    What you need

    You need to have lots of energy and prepared to share your market trading aspirations or experience with others. You will need some basic stationery (pen and paper).

    What you can do next

    We are hoping to develop six modules in total. E-Commerce the basics, Retail merchandising focusing on visual merchandising, Social media and Health and Safety