City and Guilds Diploma in Medical Administration: Level 3

When and Where

13 Sep 2019 - 27 Jun 2020 (306 hours, 34 weeks)
Days and times
Friday 18:00 - 21:00
Saturday 09:30 - 16:00
Stockwell Centre


Full fee
£2573 Student loan information
Concession fee
Concession Fee discount not applicable
Senior fee
Senior Fee discount not applicable

Quick Facts

Course code

What you will learn

A Diploma in Medical Administration will enable you to develop specialised medical knowledge of administration in a healthcare environment in order to start or progress your career as a medical administrator or secretary, helping patients and providing vital support for doctors and other healthcare professionals.

This qualification will equip you with essential skills to help keep a busy GP surgery or hospital department running smoothly, and with time, you may be able to move into a senior management role in the healthcare sector. The course will enable you to understand medical terminology and key principles of medical administration. It will also help you acquire the necessary skills to manage communications and produce essential professional documents for the medical environment.

This qualification was developed in partnership with AMSPAR (The Association of Medical Secretaries, Practice Managers, Administrators and Receptionists). With a Diploma in Medical Administration you can start or develop your career as a medical administrator or secretary, helping patients and providing vital support for doctors and other healthcare professionals

Class format and activities

The course will be a mixture of lectures and interactive workshops to enable students to gain an understanding of how to manage a busy GP practice, work as an effective team member, implement efficient administrative systems and procedures and develop the practical medical documentation.

In order to ensure that you make the best possible progress on your course, you will have regular feedback from your tutor, in a constructive and supportive environment.

Entry requirements

There are no specific entry requirements; however, a good working knowledge of Maths and English is essential. Successful applicants will be invited to undertake initial assessment of their written English prior to the start of their course.

You need to be aged 19 or above to enrol on this course.

What you need to know before you enrol

To achieve the Level 3 Diploma in Medical Administration, you must achieve 58 credits from the following mandatory units:
* Unit 330: Medical terminology (16 credits) - you will develop a basic knowledge of how to accurately construct, identify and use a specified range of medical terminology.
* Unit 331: Medical administration (8 credits) - you will gain understanding of administrative procedures and the skills required to provide effective administrative support in a medical environment, manage your own time and workload, and manage information.
* Unit 332: Managing communication in a medical environment (7 credits) - it will enable you to support the work of the healthcare team through production of appropriate documentation, including correspondence, documents to support meetings and documents designed for information gathering. You will also learn how to communicate effectively in a range of difficult situations, both face-to-face and on the telephone.
* Unit 333: Medical word processing (9 credits) - you will develop the knowledge and skills to accurately produce routine professional documents for the medical environment.
* Unit 334: Production of medical documents from recorded speech (9 credits) - you will learn how to use audio equipment and apply word processing techniques in order to produce routine, non-routine and complex professional documents in a medical context.
* Unit 335: Medical principles for the administrator (9 credits) - it will enable you to understand health promotion and the role of the medical administrator in giving advice on health. Topics covered include prevention of infection; medical ethics, etiquette and confidentiality; and the work of the pathology and clinical imaging departments.

What you will need for your class

Pen and paper for taking notes. You will also need access to a computer and the Internet in order to access hand-outs and additional learning materials that are normally distributed via Moodle.

What you can do next

The qualifications opens opportunities for employment in medical administration. It is also designed for those already working as a medical or general administrator looking to advance in their career.

Existing and aspiring managers already working, or who wish to work, in a primary care or in a health and social care environment can also take these qualifications in order to move into a more senior management role such as GP Practice Manager or hospital department manager.